Work Flexibility: HybridWe are looking for a Customer Service Specialist to join our team in an international medical devices company. If you have experience in customer service, logistics, procurement, or related fields, if you are responsible, are used to working with large amounts of data and ready to learn new things, then you might be the person we are seeking.What you will do :Process Customer and Internal orders (1C/Oracle)Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processingMonitor delivery dates and work on dates improvementSupport with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)Provide excellent customer service in a professional and timely manner using phone, or e-mail interactionProvide open orders reports to customers on a weekly basis (or on request)Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)Process and follow up customers’ complaintsArchive documents related to order processing and shipments and assistance during audits by collecting requested documentsAssist with after-sales care, including replacements in close cooperation with Technical Service and RAQACommunicate effectively with Customers and respond to their requestsWhat you need:Minimum 2-3 years' experience with a Diploma/Degree or equivalent in the related fieldExperience with ERP is desirableAdvanced proficiency in Microsoft Office, with a focus on ExcelProficient in written and spoken English at least at an Intermediate/ Upper Intermediate levelResponsibility, perseverance, attention to detailsExperience working with large databasesExcellent communication skills, handling objectionsStrong customer satisfaction focusedTravel Percentage: 10%
