Desktop Support Technician L1 MSK RU

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training on computer operation and management.

• Completing job reports and ordering supplies.

• Good written and verbal communication skills (Russian and English)

• Proven work experience as Desktop Support Engineer or Support Technician.

• Minimum of 18 months’ years of IT experience.

• CompTIA A+, Microsoft Certified Professional (MCP) or better.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Knowledge of popular operating systems, software applications, and remote connection systems: Microsoft Windows, MS Office 365, Microsoft Office 2010, Active Directory, GPO, SCCM, Cisco Jabber, Mac operating system, Apple, VPN, LAN, DHCP, DNS, etc.

Excis Compliance