Front Office Agent / Администратор
- Невский, Санкт-Петербург
- Постоянная работа
- Полная занятость
- Takes a proactive approach to the Reception activities, anticipating potential sales opportunities and any concerns that may arise.
- Maintains effective communication within the department and ensures that the Front Office Manager, Assistant Front Office Manager and Lead Receptionist are kept well informed of any problems/queries that have arisen.
- Reports any problems/complaints to the Front Office Manager, Assistant Front Office Manager and Lead receptionist.
- Greets and maintains an excellent working relationship with guests/clients and colleagues.
- Accepts and records reservations to check that all instructions have been carried out and entered into the computer correctly.
- Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly.
- Conducts credit balance checks based on the high balance report and ensures guest account is at all times able to cover expenses via Debit/Credit Card, Cash or foreign currencies.
- Checks through the handover diary, act on matters as necessary and communicates information to the rest of the team.
- Works as per shift duties list, assisting where necessary. Ensures all work is completed at the end of the shift and that shift task list is filed appropriately.
- Follows instructions given by the Lead receptionist in order that the daily tasks for the shift are completed at all times based on Front of House procedures.
- Checks in and checks out clients follow up on traces.
- Liaises with the Guest Relations Manager to ensure VIP allocations are made, amenities arranged and VIP guests met.
- Previous guest exposure in the Tourism and Hospitality Industry desired
- Microsoft Office, PMS such as Opera, Internet.
- Diploma for Hospitality related studies desired
- Advanced English
- A chance to join high performing team of one of the Best MICE Hotel in Russia.
- Work in the very center of the city (7 min from metro Mayakovskaya / Vladimirskaya).
- Broad opportunities for rapid career growth and professional development.
- Competitive Officially declared salary.
- Medical insurance for you and for your child (after the probation period).
- Wide range of staff incentive programs; corporate learning and development opportunities.
- Free meals on duty.
- Friendly atmosphere and mutual support.
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