Night Manager
Radisson Blu
- Москва
- 93 000 руб. в месяц
- Постоянная работа
- Полная занятость
- Assist in the smooth running of the Front Office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
- Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
- Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
- Responsible for accurate performance of the Night Shift of the Hotel according to Hotel standards.
- Proven experience in a Night Manager position
- Ability to adapt to changing service environments
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
HeadHunter